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DANA deposit and withdrawal

DANA is one of the most widely used e-wallet platforms in Indonesia, and we at mimin have integrated it as a primary payment rail. To deposit via DANA, link your DANA account to your mimin profile during the payment setup process. Enter your desired deposit amount — we support a wide range from modest to substantial sums — and confirm the transaction through the DANA app. The credit typically arrives within subject to verification. Withdrawals follow the same path: select DANA as your destination, enter the amount, and our system processes the request within subject to verification during business hours. Once approved, funds transfer to your DANA wallet within subject to verification. DANA charges no additional fees for transfers to mimin, though your bank may apply standard e-wallet charges. Keep your DANA account active and verified to avoid delays.

OVO and GoPay usage

OVO and GoPay are equally popular in the region, and we support both for seamless deposits and withdrawals. To use OVO, bind your OVO account to mimin by scanning the QR code or entering your phone number during account setup. Deposits are instant; the balance appears in your mimin wallet within subject to verification. GoPay follows a similar flow: link your GoPay account, confirm via the GoPay app, and funds arrive within subject to verification. Both platforms require standard KYC verification — your phone number and identity confirmation — before the first transaction. Subsequent deposits and withdrawals are faster because your account is already verified. OVO and GoPay both support recurring transactions, so you can set up automatic top-ups if desired. Withdrawal processing is equally swift: subject to verification from approval to wallet credit.

BCA, Mandiri, BRI, BNI virtual account

Bank transfers via virtual accounts (VA) are ideal for users who prefer traditional banking channels. When you select a bank deposit on mimin, we generate a unique virtual account number tied to your profile. For BCA, transfer funds to the provided VA number using BCA's mobile app, ATM, or online banking. The credit typically arrives within subject to verification. Mandiri, BRI, and BNI follow the same process: each generates a unique VA code, and transfers settle within the same window. Virtual accounts remain active for 24 hours; if you do not complete the transfer within that period, request a new code. Withdrawals are processed back to the same bank account you used for deposit, ensuring a clean audit trail. Bank transfer fees vary by institution but are typically minimal (our welcome offer–5,000 per transaction). This method is especially useful during Idul Fitri, Idul Adha, and other holidays when e-wallet services may experience congestion.

Fees, limits and verification

We at mimin maintain transparent fee structures. E-wallet deposits (DANA, OVO, GoPay, ShopeePay) carry no platform fee; your e-wallet provider may charge a small transaction fee. Bank virtual account transfers are also free on our side, though your bank may apply standard charges. Withdrawal fees depend on the payment method: e-wallets typically charge our welcome offer–2,500, while bank transfers may incur our welcome offer–5,000. account preferences vary by payment method and account tier. New accounts start with modest limits; these increase after KYC verification and account history. Withdrawal limits are similarly tiered: verified accounts can withdraw up to a daily maximum, with higher limits available for loyalty-tier members. KYC verification is required before your first withdrawal and involves uploading a valid ID and proof of address. The verification process typically completes within subject to verification to 2 hours. Once verified, you can deposit and withdraw freely within your tier limits.

Resolving a stalled transaction

Occasionally, a deposit may not credit immediately or a withdrawal may remain under review longer than expected. If your deposit does not arrive within the stated window, first check your e-wallet or bank account to confirm the funds were deducted. If they were, contact our support team with your transaction ID and payment method. We will investigate and typically resolve the issue within 1–2 hours. For withdrawals under review, the delay is usually due to additional verification checks or high transaction volume. You can check the status in your account history; most withdrawals clear within subject to verification. If a withdrawal is delayed beyond 2 hours, reach out to support with your withdrawal request ID. Provide a clear description of the issue and any relevant screenshots. Our team will prioritise your case and provide an update within subject to verification. In rare cases where funds are lost in transit, we maintain a transaction recovery process; support will guide you through the steps to reclaim your funds.