mimin Casino & Sportsbook FAQ
Users ask us about account setup, payment methods, game rules, withdrawal timelines, and account security. Our FAQ covers the most common questions we receive from players across Jakarta, Surabaya, Bandung, Medan, and Semarang where mimin services are available. This page answers practical questions about how to use mimin—from creating your account through your first deposit and withdrawal.
We designed this FAQ to resolve questions about registration, KYC verification, deposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). We also cover slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook coverage (Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League, MotoGP, badminton), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).
If your question is not answered here, contact our support team Monday through Friday, 08:00–17:00 Indonesia time. For legal questions about jurisdiction restrictions, account eligibility, or data protection, see our legal notice and privacy policyFor detailed terms on gameplay, deposits, and withdrawals, read our terms of use
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfer
- Game rules and marketsfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection, data handling, and jurisdiction notice
Account and registration
On the mimin login page, click "Forgot password?" and enter the email address you registered with. We send a password-reset link to that email within one minute. Click the link, set a new password, and log in immediately. If you do not receive the email, check your spam folder or try resending the reset link. If you registered with a phone number instead of email, contact our support team and we verify your identity through your KYC documents (government ID and residential proof) before resetting your password. Password resets are processed within one business day during our standard support hours, Monday through Friday, 08:00–17:00 Indonesia time.
No. Each person is permitted one mimin account. We verify this during KYC by checking your government ID number and residential address. If we detect multiple accounts registered to the same person, we close all but one and may restrict future access. If you have accidentally created duplicate accounts, contact our support team immediately with your name and ID number. We can merge your account history or close the duplicate account within two to three business days. Using multiple accounts to circumvent account preferences or withdrawal restrictions violates our terms and may result in permanent account closure.
Payments and transactions
Yes. We support deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment through virtual account (VA) transfers. When you select bank transfer as your deposit method, we generate a unique VA code for your account. Transfer the amount you wish to deposit to that VA code from your bank account. The deposit credits to your mimin account within one to two hours during business hours. For withdrawals, we transfer funds back to the bank account you registered during KYC. Withdrawals are processed within one to three business days depending on your bank's processing time. Bank transfer fees are typically absorbed by mimin; your bank may charge a small transfer fee on their end.
Withdrawal requests are reviewed within one to three business days. If your account has completed KYC verification and you have no pending disputes, most withdrawals are approved within 24 hours. Once approved, the funds are transferred to your registered payment method (online payment, e-wallet, mobile banking, local payment, or bank account). The time for funds to appear in your wallet depends on your payment provider—online payment and e-wallet typically credit within subject to verification, while bank transfers may take one to two business days. If your withdrawal is under review longer than three business days, contact our support team with your withdrawal request ID. We investigate delays and provide an update within one business day.
Our weekly cashback is a promotional offer available to active mimin users. The offer structure and eligibility terms are displayed in your account under "Promotions." Cashback is calculated based on your net activity during the promotion period and credited to your account as bonus funds. Bonus funds are subject to playthrough requirements before you can withdraw them—these requirements are outlined in the promotion details. Cashback is not guaranteed and may be modified or withdrawn at any time. During Idul Fitri, Idul Adha, Imlek, and Nyepi, we may adjust promotion schedules. Check your account regularly for current offers and their terms.
Game rules and markets
We cover Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other major football tournaments. Our sportsbook also includes MotoGP, badminton, and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Market availability varies by tournament schedule and jurisdiction. During major events like Piala AFF or Liga 1 playoffs, we expand our market offerings. Live betting is available during matches; pre-match betting opens according to each tournament's fixture schedule. For a complete list of current markets, log into your mimin account and browse the sportsbook section. Markets are updated daily as new fixtures are confirmed.
Security and account care
We collect your name, date of birth, address, government ID number, and payment information to operate your account, process deposits and withdrawals, and comply with legal obligations. Your data is encrypted in transit and at rest using standard SSL encryption. We do not share your personal data with third parties except where required by law or to process your transactions. Payment card details are not stored on our servers; all card transactions are processed through certified payment gateways. Your account activity (deposits, withdrawals, game history) is retained for seven years for compliance purposes. For full details on data collection, use, and retention, see our privacy policy
We respond to support queries within one business day during our standard hours, Monday through Friday, 08:00–17:00 Indonesia time. Queries submitted on weekends or public holidays are answered on the next business day. Urgent issues (account lockout, unauthorized access, stalled withdrawals) are prioritised and may receive a response within two to four hours. You can submit queries through your mimin account support ticket system, email, or live chat during business hours. For account security issues, we may request additional verification (government ID, recent transaction screenshot) before responding—this verification process may add one to two business days to your response time.